Mon, Jan 24, 2022
AudioCodes acquires Callverso, a provider of Conversational AI solutions for Contact Centers

Highlights

  • Callverso is a leading provider of Conversational AI solutions and NLU technology in Israel
  • Callverso’s virtual customer agent (VICA) solution excels at automating customer call handling via virtual agents, improving customer service and reducing contact center costs
  • Callverso virtual customer agent (VICA) is deployed at Clalit Health Services contact center where it handled successfully over 14 millions calls in 2020. VICA is deployed at another Israeli leading health services provider and a utility provider.
  • Adding Callverso’s virtual customer agent (VICA) to the Voice.ai portfolio further strengthens AudioCodes ability to help contact centers improve their customer experience while reducing operational costs

Details

Lod, Israel – November 15, 2021 – AudioCodes (NASDAQ: AUDC) Press Release

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU technology for contact centers.

Callverso’s virtual agent solution (VICA) is successfully deployed in major healthcare, utility and other service providers in Israel, where it automates the operation of complex business tasks such as the scheduling of medical appointments and bill payments.  

“CallVerso is a long-term vendor of Clalit, their solutions are deployed in our contact center and in 1600 Clalit clinics, for the past 8 years”, said Marko Gabay Director of service and marketing technologies at Clalit, the largest healthcare service provider in Israel, “we deployed VICA during the early phases of the COVID 19 pandemic to coordinate PCR tests and provide our customers with test results. VICA allowed us to handle the huge increase in calls to our contact center efficiently while reducing our operating costs dramatically.”

This acquisition enables AudioCodes to add Callverso’s outstanding Conversational AI capabilities to AudioCodes portfolio of innovative contact center solutions and Live CX services that already cover high quality voice connectivity, work from home solutions, contextual click-to-call and voice channel integration with chatbots.

“The acquisition of Callverso places AudioCodes in a stronger position to serve the growing adoption of conversational AI services in contact centers,” said Shabtai Adlersberg, President and CEO of AudioCodes. “The technology and expertise of Callverso in developing and deploying conversational AI solutions will effectively complement AudioCodes’ existing Voice.ai offering and be instrumental in modernizing contact center operations.”

The consideration for this transaction will consist of cash plus an earn-out arrangement based on attaining certain sales targets over the next three years. Following the transaction, Callverso became a wholly owned subsidiary of AudioCodes. The transaction closed on November 10, 2021.

About Clalit

Clalit healthcare service is the largest healthcare service provider in Israel serving more than 4.7M customers and employs 48,000 professional employees. Clalit constantly invest on improving its customer experience adopting the most innovative technologies to support it.

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