Post pandemic, customer engagement is moving to the cloud and innovating like never before. Call centers become omni channel contact centers, front and back office are integrated for optimal satisfaction and efficiency, CPaaS allows all sorts of new customer (and employee) interactions to be created exactly as needed, and CSPs are getting more and more important in the delivery of all these new services.
Creating Winter Magic
Together with great minds from smart companies all around the world, we’re exploring ways to turn change into action in a day packed full of insights and knowledge.
More than 30 speakers in interactive talk shows, round table discussions, online panels and masterclasses focused on the subject of creating experiences.
Expect no slides but lively talks and discussions about contextual communications, conversational commerce, the impact for contact centers, opportunities for telcos, changes in the ecosystem, low-code/no-code, the role of AI, as well as leadership and organizational challenges and the growing importance and value of technology.