Tue, Nov 30, 2021

Ericsson takes CPaaS Enablement Mainstream

Yesterday, Ericsson announced their intent to acquire cloud communications provider Vonage for more than 6 billion dollars, in order “to spearhead the creation of a global network and communication platform for open innovation”. With just a few more weeks to go to the end of the year, this is the biggest (mostly) CPaaS acquisition of

AudioCodes acquires Callverso, a provider of Conversational AI solutions for Contact Centers

Highlights Callverso is a leading provider of Conversational AI solutions and NLU technology in Israel Callverso’s virtual customer agent (VICA) solution excels at automating customer call handling via virtual agents, improving customer service and reducing contact center costs Callverso virtual customer agent (VICA) is deployed at Clalit Health Services contact center where it handled successfully

Gen Z would rather instant message their bank than visit in-branch

Young adults would rather instant message their bank than visit in-branch, but digital services aren’t yet meeting the mark, Puzzel research reveals  London, UK, 11th November, 2021: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has today announced the results of its financial services study exploring consumer attitudes to the customer service channels offered across banking and insurance.   The research, based on a survey of

Stijn Nijhuis (Enreach) awarded EY Entrepreneur of the Year Award

Last month, Stijn Nijhuis, CEO Enreach, was elected as the winner of the EY Entrepreneur Of The Year award during the final of the 25th Dutch edition of the EY Entrepreneur Of The Year program. This award has been handed out in more than sixty countries for over thirty years, and is intended to recognise entrepreneurship and

iBASIS Wins Best Global Wholesale Carrier – Voice at the Global Carrier Awards 2021

Lexington, MA – iBASIS, the leading provider of communications solutions for operators and digital players worldwide, won Best Wholesale Global Carrier – Voice 2021 at the 17th edition of the Global Carrier Awards (GCAs) held during Capacity Europe in London, U.K. Commending the greatest accomplishments in telecom, tech, and ICT space, the win recognizes iBASIS’ transformation under the leadership of Alexandre Pébereau,

Remote Working Summit: HR Management becomes Talent Development

Dutch online radio station New Business Radio invited SmartCom Summit’s founder Rob Kurver to talk about the opportunities and challenges of hybrid work, following his appearance at the Remote Working Summit in September. Listen to this 30 minute discussion (in Dutch) here, or read the summary below. The next normal is hybrid While remote working

Five Takeaways from Enterprise Connect 2021

Like so many events this year, also Enterprise Connect went virtual. Instead of catering to 7500 visitors in Orlando, during 3 days the leading enterprise communications providers showcased their solutions online, and discussed trends and strategy going forward as we are coming to the end of the Covid-19 pandemic. The bottom line is quite simple:

The Need to Focus on Customer Experience

Perhaps the biggest takeaway from 2020 is that organizations should focus more on people. Putting people first and using technology to provide them with a smooth customer experience is a recipe for happy customers in an economy that’s digitizing at lightning speed. The companies that took this lesson to heart are the ones that came

Modern Work

There’s no doubt that hybrid work models will have a permanent place in the post-pandemic workplace, especially in organizations with workforces that mostly consist of knowledge workers. But the big question is, what is this hybrid world of work going to look like? We spoke about this at the SmartCom Summit Summer 2021 and discussed

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