Mon, Feb 6, 2023

How SIPPIO Supports Microsoft’s Amazing Development into a UCaaS Leader

In a recent interview with SmartCom Summit’s Rob Kurver, Dawn-Marie Elder of SIPPIO discussed the impressive growth of Microsoft as a UCaaS (Unified Communications as a Service) player. According to Elder, “I don’t think I saw it coming back in the mid 2000s when they entered the cloud space, but it doesn’t surprise me at…

Guiding CSPs on Their Journey UP

Recently, Iain Sinnott, Head of International Carrier Sales at Enreach for Service Providers, sat down with Rob Kurver to discuss the future of business communications post-pandemic, and the role that service providers can play in helping businesses adapt to this new reality. They also talked about the importance of focusing on the outcomes for customers…

Is AI the Future of CX?

Artificial intelligence (AI) has been a hot topic in the world of customer experience (CX) for some time now. Many people believe that it is the future of CX, and that it has the potential to revolutionize the way businesses interact with their customers. As Tom Ngo, Founder/CEO of Lumin.ai and a longtime expert in…

Takeaways from Cavell Enable – How Microsoft Continues to Lead in UCaaS

Last week, the Cavell Enable event in a sunny London brought together over 130 industry experts to discuss the rise of Microsoft Teams and its growing impact on the unified communications as a service (UCaaS) market. My main takeaways from this event are below. 1/ Microsoft has redefined the UCaaS space With 12 million PSTN…

Creating Experiences at The SmartCom Summit / CPaaSAA Winter 2022 Summit

SmartCom Summit will be back this Winter in collaboration with the CPaaS Acceleration Alliance, focusing on Creating Smart Experiences in customer contact. Post pandemic, customer engagement is moving to the cloud and innovating like never before. Call centers become omni channel contact centers, front and back office are integrated for optimal satisfaction and efficiency, CPaaS…

CPaaS Acceleration Alliance Leadership Team extended with Kevin Nethercott

CPaaS represents a significant disruption to the Telco industry as we know it today. A massive 40% annual growth opportunity now exists growing from $11B in 2020 to a forecasted amount of more than $25B. Gartner expects that 50% of all companies around the globe will be making use of CPaaS in one way or…

Be a Ferrari – how Holacracy supports innovation and growth at Enreach

Enreach: a company of innovation & growth The ambition of Enreach is to be the number 1 cloud communications company in Europe. Driven by its purpose to ‘Create Contact Magic’ Enreach scaled in a few years with 17acquisitions of small to medium sized companies. Theorganisation has now around 1200 employees in 15 European countries. In other words: never a dull moment in Enreach. In the company everything centers around innovation and growth.New products are being developed building on the best software of…

TeamsTime 2022 – Live 7 Jul in Utrecht

👉 Please check the event page for more details about the program, speakers and partners, and to register for the online or onsite event! The future of work will be agile and hybrid, this much is clear by now. After a two year experiment we are transitioning to a next normal of working from anywhere,…

Anywhere365 Appoints Enrico Karsten as new CEO

Rotterdam, 29 June 2022 – Anywhere365®, the leading cloud-based contact center and dialogue management platform for the Microsoft 365 ecosystem, has appointed Enrico Karsten as CEO. He will succeed the company’s founder, Gijs Geurts, who will take on a new role as Chair of the Board. Enrico Karsten is a highly regarded, people-orientated business leader who brings a wealth of experience in business strategy in…

Back at MWC – 2022 highlights

In many ways #MWC22 was a special event. Uncertainty around COVID-19 developments made it less clear who would be able to attend in Barcelona, no record numbers expected, but would we see some return to the ‘old days’? With close to 60.000 attendees (source GSMA) between February 28th and March 3d, it certainly created the…

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