SmartCom Summit 2021 Spring

3 hours, 4 hosts, 6 moderators, 8 sessions, 19 partners, 29 guests, 369 registered participants, 2000+ viewers

On March 23rd, 2021, some of the best brains in the smart communications industry came together in this online smart fest. Instead of another event full of the same old boring set of slides, company presentations and monotonic delivery we packed our 3 hours with lively and engaging discussions, round tables and panel sessions where participants were able to tap into and participate in high energy conversations led by professional moderators.

If you missed it, no worries, we’ll be posting the videos as well as blogs and other content on this site soon so just keep following us!

SmartCom Summit Spring 2021

As we emerge from a series of lockdowns, we are realising that the world we live and work in does not look the same any more. Working from anywhere has become the new normal, and for many of us, a computer screen is now our new office for eight or more hours a day. That’s great for some roles and tasks, but it can also prove challenging for creative processes, connecting with people or decision making. Moreover, while technology is developing at a rapid pace, the real challenges ahead lie not with technology but with organisations, teams, leadership and deeper connections.

    • Smart Communications:
      Online conversations, across a diversity of channels, have become the new normal for shopping, business, schooling and now even healthcare. What is next? Agile enterprises are now coming on board and more industries accelerate their digital transformation, but who will help them?
    • Smart Companies:
      The Future of Work is dawning. After almost a year of lockdowns, online meetings have become the new normal and collaboration platforms have replaced VoIP and UCaaS as the main internal communications hub. New hubs replace old ways of working, but how can these digital platforms bring real improvement?
    • Smart Communities:
      With Work from Anywhere the next normal, the role of our metropoles as talent pools is changing. Especially large companies are shrinking their presence, moving offices, and allowing staff to work from home as much as they like, to reduce costs and tap into a more diverse and distributed talent pool worldwide. How will this effect the world we live in, the way we connect, and new leadership?
Speakers
Anne Bakker
CEO BotSquad (part of Enreach)
Bart Kerkhof
Channel Account Manager at Poly
Bas van Heyningen
Product Manager new Business at iBasis
Bertrand Pourcelot
MD Enreach for Service Providers
Carrie Carrasco
Director Solution Architects at Red Hat
Danny Frietman
Moderator at BTG
Edwin van Ierland
CCO at iBasis
Epko van Nisselrooij
Key Account Manager at Axis Communications
Eric Reij
Chairman at BTG
Ester de Graaf
DDG - Reporter SmartCom Summit
Hugo Brandhorst
Business Development Manager at Cellnex
Jasper Maters
Regional Sales Director Benelux & Nordics AudioCodes
Joost Jetten
Head of Enterprise Benelux at Logitech
Kay Lummitsch
Digital Journeyman
Leonie van den Beuken
Amsterdam Smart City
Mehmet Hussein
Head of Solutions at Voxbone, now Bandwidth
Nico Dammers
General Manager at oneCentral
Patrick George
Executive VP Product and Business Development at iBasis
Patrick Verstappen
Regional Account Manager - CommScope
Paul Bree
InfraTech at VDL Groep
Petra Claessen
CEO at BTG/TTG
Raul Castanon
Senior Analyst at 451 Research / S&P Global Market Intelligence
Remco de Kramer
Product Marketing Manager Modern Work at Microsoft
Rob Kurver
Founding Partner at The Next Cloud
Rob Scott
Tech Publisher at UC Today
Ryan Henley
Chief Customer Officer at Bandwidth Inc.
Sacha Gera
President at Kandy Solutions
Sebastiaan Hoogstadt
Sales Director Benelux at Poly
Stijn Nijhuis
CEO at Enreach BV
Program

14.00 pm Lobby Online

Welcome

SmartCom Summit pre-show - get a preview of what to expect

30 minutes

14:30 pm Talk Show Studio Online

Smart Communications, Companies & Communities
Charles Groenhuijsen, Rob Kurver, Patrick George (iBasis), Stijn Nijhuis (Enreach), Carrie Carrasco (Red Hat), Sebastiaan Hoogstadt (Poly), Remco de Kramer (Microsoft), Victoria Bunyard (IBM), Leonie van den Beuken (Amsterdam Smart City)

Charles Groenhuijsen and Rob Kurver discuss the dynamic world of SmartCom with expert guests, thought leaders and users.

75 minutes

15.45 pm Lobby Online

Connection Zone

Your chance to meet experts, connect with peers and learn from our partners

15 minutes

16.00 pm Online

Featured Sessions

Dive deeper into challenges and opportunities with interviews, panel sessions and workshops

60 minutes

16:00 pm Panel Online

Welcome to your new online office - the future of Collaboration
Rob Scott (Today Digital), Remco de Kramer (Microsoft), Bertrand Pourcelot (Enreach), Jasper Maters (Audiocodes)

The Future of Work is here, after almost a year of online meetings collaboration platforms have replaced VoIP and UCaaS as the main internal communications hub. Currently a replacement for the old way of working, how will these platforms become a real improvement? Who are the leading platform providers and how do they plan to improve their solutions in 2021 and beyond?

25m

16:00 pm Talk Show Studio Online

Innovation & Leadership
Charles Groenhuijsen, Patrick George (iBasis), Stijn Nijhuis (Enreach), Vicky Bunyard (IBM)

The Future of Work is here, after almost a year of online meetings collaboration platforms have replaced VoIP and UCaaS as the main internal communications hub. Currently a replacement for the old way of working, how will these platforms become a real improvement? Who are the leading platform providers and how do they plan to improve their solutions in 2021 and beyond? How to attract new talent, develop new leadership, and build effective and lasting teams - online?

25m

16:00 pm Panel Online

New opportunities for telcos
Raul Castanon (451 Research, SP Global), Edwin van Ierland (iBasis), Mehmet Hussein (Voxbone, now Bandwidth), Sacha Gera (Kandy)

The Future of Work is here, after almost a year of online meetings collaboration platforms have replaced VoIP and UCaaS as the main internal communications hub. Currently a replacement for the old way of working, how will these platforms become a real improvement? How can telcos and CSPs best leverage their core communications assets to stay relevant and add value?

25m

16:00 pm Workshop Online

Digital Transformation How To
Nico Dammers (oneCentral), Kay Lummitsch (Digital Journeyman), Bas van Heyningen (iBasis)

Walking the digital transformation talk… Where to start, how to get buy in from stakeholders and users, how to go from surviving to thriving.

55m

16:30 pm Panel Online

Customer Experience (CX) in Agile Enterprises
Adrian Swinscoe (CX Punk), Anne Bakker (Enreach/BotSquad), Ryan Henley (Bandwidth) & more

Online conversations, across a diversity of channels, have become the new normal for entertainment, shopping, support, schooling and now even healthcare. What’s next, with agile enterprises getting on board with CPaaS and more industries transforming? What are the drivers for success, the challenges to overcome, for CPaaS3.0? Who will help agile enterprises with their digital transformation and adoption of these new communications platforms?

25m

16:30 pm Talk Show Studio Online

Working from Anywhere, what does that look like?
Charles Groenhuijsen, Sebastiaan Hoogstadt (Poly), Joost Jetten (Logitech)

The Future of Work is here, after almost a year of online meetings collaboration platforms have replaced VoIP and UCaaS as the main internal communications hub. Currently a replacement for the old way of working, how will these platforms become a real improvement? What should the home workplace look like, to keep WFH employees healthy and happy?

25m

16:30 pm Panel Online

The BTG Stack for Smart Cities
Danny Frietman, Petra Claessen (BTG/TTG), CommScope & others

With (part-time) WFH the new normal, the role of cities as talent hubs is changing. Especially tech companies are shrinking or moving their offices, reducing costs and tapping into a more diverse and distributed talent pool. And isn’t every company a tech company these days? How can Cities/Regions/Communities become Smarter to adapt to the new WFH normal? What are the main drivers and challenges for Smart Cities and Smart Countries? What innovations can we expect from 5G in the next 5 years?

17.00 pm Lobby Online

Connection Zone

Your chance to meet experts, connect with peers and learn from our partners

15 minutes

17.15 pm Talk Show Studio Online

Fireside wrap up
Charles Groenhuijsen, Rob Kurver

Wrap up the day with key takeaways and learnings

15 minutes
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