Posts Tagged: CCaaS
Seven Thought Leaders on SmartCom and Accelerating Change
This Summer, #peoplefirst and #digitalacceleration shaped the inaugural SmartCom Summit talk show. Challenged by Covid-19 to find new event formats, a group of analysts and experts came together (partly virtual) to talk about the major trends in Smart Communications, in five themes: broadband/5G, smart communities, future of work, cloud & APIs and CPaaS. The talk [...]
Special: Customer Contact & Experience
After the SmartCom Summit 2020 overview it’s time to do a deepdive into CX and CCaaS, and look at how all forms of interactions with customers are radically changing.
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October 13, 2020
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