Posts Tagged: CCaaS

Seven Thought Leaders on SmartCom and Accelerating Change

Seven Thought Leaders on SmartCom and Accelerating Change

This Summer, #peoplefirst and #digitalacceleration shaped the inaugural SmartCom Summit talk show. Challenged by Covid-19 to find new event formats, a group of analysts and experts came together (partly virtual) to talk about the major trends in Smart Communications, in five themes: broadband/5G, smart communities, future of work, cloud & APIs and CPaaS. The talk [...]

Special: Customer Contact & Experience

After the SmartCom Summit 2020 overview it’s time to do a deepdive into CX and CCaaS, and look at how all forms of interactions with customers are radically changing.