Posts Tagged: contextual communications

Special: Customer Contact & Experience

After the SmartCom Summit 2020 overview it’s time to do a deepdive into CX and CCaaS, and look at how all forms of interactions with customers are radically changing.
Covid-19 pandemic accelerating digital transformation and creating CPaaS opportunity for telcos

Covid-19 pandemic accelerating digital transformation and creating CPaaS opportunity for telcos

One of the key communications trends covered in the SmartCom Summit 2020 talk show and trend report is CPaaS (Communications Platform as a Service). Although still relatively unknown, CPaaS is the fastest growing part of business communications as it allows communications building blocks to be embedded in applications, creating the low-friction and user-friendly experience crucial […]