Microsoft
How SIPPIO Supports Microsoft’s Amazing Development into a UCaaS Leader
Enreach
Guiding CSPs on Their Journey UP
CPaaSAA
Is AI the Future of CX?
Enreach
Takeaways from Cavell Enable – How Microsoft Continues to Lead in UCaaS
CPaaSAA
Creating Experiences at The SmartCom Summit / CPaaSAA Winter 2022 Summit
CPaaSAA
CPaaS Acceleration Alliance Leadership Team extended with Kevin Nethercott
Enreach
Be a Ferrari – how Holacracy supports innovation and growth at Enreach
Events
TeamsTime 2022 – Live 7 Jul in Utrecht
Anywhere365
Anywhere365 Appoints Enrico Karsten as new CEO
Enreach
Back at MWC – 2022 highlights
Anywhere365
Anywhere365® Launches New Global Partnership Program to Accelerate Growth
News
HP Inc. to acquire Poly
News
Poly Research Says Nearly 60 Percent of Employers Believe They Will Lose New and Existing Employees If They Don’t Figure Out Hybrid Work
iBasis
iBASIS Partners With Mavenir to Launch CPaaS and Introduce Global Programmable Communications to Service Providers
Mavenir
Mavenir and Crexendo Partner to Expand the Business Communications Offerings for CSPs, Channels and SIs 
Enreach
Live from MWC22: Smart Connectivity for Impact
Poly
How to use Personas to power Hybrid Work
iBasis
iBasis adds Simfony to its global IOT portfolio through owner Tofane Global’s latest acquisition
Lars van Tuin
The Leadership Shift
Anywhere365
Time is all we really have, use it wisely
Adrian Swinscoe
We need to start talking about eXperience Leadership – Adrian Swinscoe
Enreach
New Leadership in Times of Change – interview with Stijn Nijhuis (Enreach)
Digital Acceleration
Five Takeaways from the SCS Winter Kick-Off
News
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences
Microsoft
Red Hat Brings Industry-Leading Ansible Automation Platform to Microsoft Azure
AudioCodes
Embrace Modern Work and Customer Engagement this Winter
Mavenir
Ericsson takes CPaaS Enablement Mainstream
AudioCodes
AudioCodes acquires Callverso, a provider of Conversational AI solutions for Contact Centers
News
Gen Z would rather instant message their bank than visit in-branch
Digital Acceleration
Stijn Nijhuis (Enreach) awarded EY Entrepreneur of the Year Award
iBasis
iBASIS Wins Best Global Wholesale Carrier – Voice at the Global Carrier Awards 2021
AudioCodes
HR Management becomes Talent Development
Microsoft
Five Takeaways from Enterprise Connect 2021
iBasis
The Need to Focus on Customer Experience
Charles Groenhuijsen
Modern Work
News
Puzzel acquires Swedish digital engagement company Vergic
Charles Groenhuijsen
Open Transformation as the Next Normal
Digital Acceleration
Five Takeaways from Cloud Comms Summit US 2021
iBasis
iBASIS Builds Bridges to New Opportunities for Cloud and Carrier Communities
AudioCodes
Aftermovie Summit 2021 Summer / Beach BBQ
Adrian Swinscoe
Customer Experience in Agile Enterprises
Logitech
Logitech unveils All-in-One Dock to organise the personal desktop and make attending meetings easier
BTG
The BTG Smart cities stack: a smart framework for the future of cities
AudioCodes
SCS Summer 2021 Talk Show and Beach BBQ
Mavenir
Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS
Enreach
Enreach acquires cloud solutions provider DSD Europe
Logitech
Logitech releases stylish wireless and wired earbuds for business
Charles Groenhuijsen
Working from anywhere, what does that look like?
AudioCodes
6 key challenges for the modern workplace according to Microsoft, Enreach and AudioCodes
Events
Open Again! With a slight delay…
Digital Acceleration
Change is Coming from Mobile World Congress Barcelona
iBasis
iBASIS Partners with SIPPIO to Meet Fast-Growing Demand for Unified Cloud Communications
oneCentral
Customers are not a checklist
Charles Groenhuijsen
Forget Control – Innovation comes from Leadership, Trust and Purpose
Digital Acceleration
The CPaaS Opportunity for Telcos
iBasis
iBASIS Carrier Voice for Teamwork™ Enables China Telecom Europe (CTE) and the Carrier Community to Meet Surging Post-Pandemic Enterprise Demand
Charles Groenhuijsen
Innovate and Collaborate to Thrive
Enreach
Navigating the Next Normal
AudioCodes
Aftermovie Summit 2021 Spring
Events
Navigating the Next Normal
BTG
BTG partners with SmartCom Summit in 2021
Poly
Hybrid working: creating “the next normal” in work practices, spaces and culture
Digital Acceleration
CPaaS is accelerating
Partners
Building blocks available
iBasis
Embrace CPaaS as part of iBASIS’ Cloud Communications as a Platform
Digital Acceleration
Covid-19 to accelerate digital transformation in enterprises
Smart Communities
5G: innovation based on increased efficiency
Enreach
The mix of ingredients makes the final solution
KPN API Store
Telecom building blocks and turnkey communications solutions are more and more business drivers for telcos
Digital Acceleration
Covid-19 will lead to near-term uncertainty, followed by solidifying demand for CPaaS
Digital Acceleration
Huge Cloud/API Integration Opportunity created by COVID-19
Ribbon Communications
Work@Home: Direct routing in Microsoft Teams
Digital Acceleration
KPN API Store brings carrier grade APIs to agile enterprises
Digital Acceleration
Seven Thought Leaders on SmartCom and Accelerating Change
Digital Acceleration
Covid-19 pandemic accelerating digital transformation and creating CPaaS opportunity for telcos
Enreach
Office workweek will be split in two, participants SmartCom Summit 2020 predict
Digital Acceleration
How do we stay connected?
Digital Acceleration
The corona crisis may be causing the revolution of a century
Digital Acceleration
Living the biggest experiment ever
Sun, Feb 5, 2023
0
Microsoft
How SIPPIO Supports Microsoft’s Amazing Development into a UCaaS Leader
Enreach
Guiding CSPs on Their Journey UP
CPaaSAA
Is AI the Future of CX?
Enreach
Takeaways from Cavell Enable – How Microsoft Continues to Lead in UCaaS
CPaaSAA
Creating Experiences at The SmartCom Summit / CPaaSAA Winter 2022 Summit
CPaaSAA
CPaaS Acceleration Alliance Leadership Team extended with Kevin Nethercott
Enreach
Be a Ferrari – how Holacracy supports innovation and growth at Enreach
Events
TeamsTime 2022 – Live 7 Jul in Utrecht
Anywhere365
Anywhere365 Appoints Enrico Karsten as new CEO
Enreach
Back at MWC – 2022 highlights
Anywhere365
Anywhere365® Launches New Global Partnership Program to Accelerate Growth
News
HP Inc. to acquire Poly
News
Poly Research Says Nearly 60 Percent of Employers Believe They Will Lose New and Existing Employees If They Don’t Figure Out Hybrid Work
iBasis
iBASIS Partners With Mavenir to Launch CPaaS and Introduce Global Programmable Communications to Service Providers
Mavenir
Mavenir and Crexendo Partner to Expand the Business Communications Offerings for CSPs, Channels and SIs 
Enreach
Live from MWC22: Smart Connectivity for Impact
Poly
How to use Personas to power Hybrid Work
iBasis
iBasis adds Simfony to its global IOT portfolio through owner Tofane Global’s latest acquisition
Lars van Tuin
The Leadership Shift
Anywhere365
Time is all we really have, use it wisely
Adrian Swinscoe
We need to start talking about eXperience Leadership – Adrian Swinscoe
Enreach
New Leadership in Times of Change – interview with Stijn Nijhuis (Enreach)
Digital Acceleration
Five Takeaways from the SCS Winter Kick-Off
News
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences
Microsoft
Red Hat Brings Industry-Leading Ansible Automation Platform to Microsoft Azure
AudioCodes
Embrace Modern Work and Customer Engagement this Winter
Mavenir
Ericsson takes CPaaS Enablement Mainstream
AudioCodes
AudioCodes acquires Callverso, a provider of Conversational AI solutions for Contact Centers
News
Gen Z would rather instant message their bank than visit in-branch
Digital Acceleration
Stijn Nijhuis (Enreach) awarded EY Entrepreneur of the Year Award
iBasis
iBASIS Wins Best Global Wholesale Carrier – Voice at the Global Carrier Awards 2021
AudioCodes
HR Management becomes Talent Development
Microsoft
Five Takeaways from Enterprise Connect 2021
iBasis
The Need to Focus on Customer Experience
Charles Groenhuijsen
Modern Work
News
Puzzel acquires Swedish digital engagement company Vergic
Charles Groenhuijsen
Open Transformation as the Next Normal
Digital Acceleration
Five Takeaways from Cloud Comms Summit US 2021
iBasis
iBASIS Builds Bridges to New Opportunities for Cloud and Carrier Communities
AudioCodes
Aftermovie Summit 2021 Summer / Beach BBQ
Adrian Swinscoe
Customer Experience in Agile Enterprises
Logitech
Logitech unveils All-in-One Dock to organise the personal desktop and make attending meetings easier
BTG
The BTG Smart cities stack: a smart framework for the future of cities
AudioCodes
SCS Summer 2021 Talk Show and Beach BBQ
Mavenir
Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS
Enreach
Enreach acquires cloud solutions provider DSD Europe
Logitech
Logitech releases stylish wireless and wired earbuds for business
Charles Groenhuijsen
Working from anywhere, what does that look like?
AudioCodes
6 key challenges for the modern workplace according to Microsoft, Enreach and AudioCodes
Events
Open Again! With a slight delay…
Digital Acceleration
Change is Coming from Mobile World Congress Barcelona
iBasis
iBASIS Partners with SIPPIO to Meet Fast-Growing Demand for Unified Cloud Communications
oneCentral
Customers are not a checklist
Charles Groenhuijsen
Forget Control – Innovation comes from Leadership, Trust and Purpose
Digital Acceleration
The CPaaS Opportunity for Telcos
iBasis
iBASIS Carrier Voice for Teamwork™ Enables China Telecom Europe (CTE) and the Carrier Community to Meet Surging Post-Pandemic Enterprise Demand
Charles Groenhuijsen
Innovate and Collaborate to Thrive
Enreach
Navigating the Next Normal
AudioCodes
Aftermovie Summit 2021 Spring
Events
Navigating the Next Normal
BTG
BTG partners with SmartCom Summit in 2021
Poly
Hybrid working: creating “the next normal” in work practices, spaces and culture
Digital Acceleration
CPaaS is accelerating
Partners
Building blocks available
iBasis
Embrace CPaaS as part of iBASIS’ Cloud Communications as a Platform
Digital Acceleration
Covid-19 to accelerate digital transformation in enterprises
Smart Communities
5G: innovation based on increased efficiency
Enreach
The mix of ingredients makes the final solution
KPN API Store
Telecom building blocks and turnkey communications solutions are more and more business drivers for telcos
Digital Acceleration
Covid-19 will lead to near-term uncertainty, followed by solidifying demand for CPaaS
Digital Acceleration
Huge Cloud/API Integration Opportunity created by COVID-19
Ribbon Communications
Work@Home: Direct routing in Microsoft Teams
Digital Acceleration
KPN API Store brings carrier grade APIs to agile enterprises
Digital Acceleration
Seven Thought Leaders on SmartCom and Accelerating Change
Digital Acceleration
Covid-19 pandemic accelerating digital transformation and creating CPaaS opportunity for telcos
Enreach
Office workweek will be split in two, participants SmartCom Summit 2020 predict
Digital Acceleration
How do we stay connected?
Digital Acceleration
The corona crisis may be causing the revolution of a century
Digital Acceleration
Living the biggest experiment ever

Tag Archives: Customer Experience

Is AI the Future of CX?
0
CPaaSAA

Is AI the Future of CX?

Rob Kurver
-
December 16, 2022

Artificial intelligence (AI) has been a hot topic in the world of customer experience (CX) for some time now. Many people believe that it is the futur...

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