The blog below is a guest blog of IDC. Although CPaaS platforms are still pretty much unknown they are conquering the world at this moment. After the VoIP and UCaaS evolution, where traditional PBX and Unified Communications solutions moved to a more flexible, pay as you go, cloud model, we are now at the start [...]
The blog below is a guest blog of iBASIS. Decreasing Average Revenue Per User urges operators and service providers to do something new. Main question is how they keep and attract customers, innovate and move up in the value stack. The growth in the communication market is driven by over the top solutions, and COVID-19 [...]
The fast-growing demand for cloud communications solutions by all companies worldwide is creating a huge opportunity for telcos and carriers that have had a trusted relation with large enterprises for years. One of the key technology providers helping telcos provide such services is Ribbon Communications. This fast-growing telecom technology provider helps carriers with network infrastructure [...]
Summary and key findings, 451 Research’s CPaaS Market Monitor June 2020: 451 Research expects a near-term downturn for CPaaS as a result of the COVID-19 pandemic and its impact in verticals such as hospitality and transportation. However, the crisis is also creating a sense of urgency for digital transformation initiatives. We expect a positive impact [...]
Working from home is now a mandate for a significant number of employees around the globe, and has forced companies to quickly ramp up their remote working capabilities. One tool that many companies are embracing for this new normal is Microsoft Teams. A critical part of the Teams offering is Microsoft Phone System Direct Routing, [...]