Posts Tagged: CPaaS

Telecom building blocks and turnkey communications solutions are more and more business drivers for telcos

Telecom building blocks and turnkey communications solutions are more and more business drivers for telcos

The fast-growing demand for cloud communications solutions by all companies worldwide is creating a huge opportunity for telcos and carriers that have had a trusted relation with large enterprises for years. One of the key technology providers helping telcos provide such services is Ribbon Communications. This fast-growing telecom technology provider helps carriers with network infrastructure [...]
Covid-19 will lead to near-term uncertainty, followed by solidifying demand for CPaaS

Covid-19 will lead to near-term uncertainty, followed by solidifying demand for CPaaS

Summary and key findings, 451 Research’s CPaaS Market Monitor June 2020: 451 Research expects a near-term downturn for CPaaS as a result of the COVID-19 pandemic and its impact in verticals such as hospitality and transportation. However, the crisis is also creating a sense of urgency for digital transformation initiatives. We expect a positive impact [...]
Seven Thought Leaders on SmartCom and Accelerating Change

Seven Thought Leaders on SmartCom and Accelerating Change

This Summer, #peoplefirst and #digitalacceleration shaped the inaugural SmartCom Summit talk show. Challenged by Covid-19 to find new event formats, a group of analysts and experts came together (partly virtual) to talk about the major trends in Smart Communications, in five themes: broadband/5G, smart communities, future of work, cloud & APIs and CPaaS. The talk [...]

Special: Customer Contact & Experience

After the SmartCom Summit 2020 overview it’s time to do a deepdive into CX and CCaaS, and look at how all forms of interactions with customers are radically changing.